PRIVACY POLICY

Eagle Bird Golf is committed to observing and respecting your wishes regarding the information we collect about you on our web site. By visiting www.MonarkGolf.com, you agree to accept the practices described in this Privacy Policy.

PERSONAL INFORMATION:

Your transaction history and the information you provide to us voluntarily on our web site is stored in our customer database. Most of the stored information is required in order to fulfill your order properly. In addition to fulfilling your orders, we use the information that you provide for purposes such as responding to your requests, customizing future shopping for you, improving our service, and communicating with you.

Eagle Bird Golf does not share your name or mailing address with other companies. You may also elect not to receive any future catalogs or other mailings from Eagle Bird Golf. Persons who supply us with their telephone numbers online may receive telephone contact from us with information regarding orders they have placed online. All Eagle Bird Golf e-mails are intended to comply with federal regulations.

Any personal information you reveal to us is protected during transmission by Secure Sockets Layer (SSL) software, which encrypts information and is the accepted standard industry-wide for web site security. It is important for you to protect against unauthorized access to your user ID and password. To make any address changes or other modifications to your Eagle Bird Golf account information, please send email 
to info@eaglebirdgolf.com or call 1-877-551-4653.

 

E-MAIL POLICY:

We collect the email addresses of those who voluntarily provide it those us, either via telephone, e-mail or when ordering online. We cannot obtain your email address unless you voluntarily provide it to us, or we obtain it from a service company that has confirmed your willingness to distribute it.

Eagle Bird Golf does not sell, share or otherwise distribute your email address. We periodically produce sales flyers and literature for our customers. If you do not want to receive promotional email in the future from Eagle Bird Golf, please let us know by sending email to info@eaglebirdgolf.com or by calling us at 818-388-2778. Additionally, you may opt-out of e-mail by clicking on the unsubscribe link at the bottom of each e-mail.

Supplied email addresses on our customer registration form will be used for order confirmation and alerts relating to an order. If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events.

Any e-mail address supplied directly to Eagle Bird Golf with respect to online orders, catalog requests, and requests for other information will remain in the sole possession of Eagle Bird Golf.

If you do not wish to receive such mailings, please let us know via info@eaglebirdgolf.com or calling us at the above telephone numbers.

 

COOKIES:

Like most e-retail web sites, we use "cookies," which are pieces of data given to your browser that allow our web site to identify you when you access our site. Cookies cannot extract any information about you that you have not already revealed voluntarily. The vast majority of internet users now appreciate cookies as a convenience feature for shopping online.

SITE TRAFFIC DATA:

Our computers collect and store certain data from your visits to our web site. The information we collect from this site traffic helps us to make the site easier to navigate and to improve your shopping experience at www.MonarkGolf.com. We do not share or distribute any specific customer site traffic data to any other parties.

SECURITY POLICY:

Eagle Bird Golf’s website is secured by third-party encryption, which allows our customers to submit information online with the assurance that they are really doing business with Eagle Bird Golf (not an impostor's "spoof " site) and that the information they send (such as credit card numbers, online forms, and financial data) is protected from interception or alteration over the Web.

Our web site uses industry-standard 128-bit Secure Socket Layer (SSL) technology to encrypt sensitive information such as your name, address, and credit card number. Encryption is a process wherein we scramble your order information so it cannot be read by anyone other than Eagle Bird Golf, even if it is wrongly intercepted en route to us. Using a security-enabled browser (Microsoft Internet Explorer or Netscape Navigator, versions 4.06 or greater) will enable you to take advantage of our site's data encryption feature.

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Customer's credit card details are encrypted by PayPal and not accessible by Seller, i.e. Seller has no chance to see or review Buyer's card details. For internet orders Seller does not keep, nor save, nor store any Buyer's card details, payments are processed by PayPal, not by Seller.

Eagle Bird Golf wants all of our customers to feel comfortable when they pay for merchandise or services, whether ordered by telephone, fax, or across the Internet. If you would feel more comfortable placing your order by phone, please call toll free 818-388-2778 (in the U.S.A Monday to Friday  from 8:30am to 5:00pm Pacific Standard Time.

If you have any questions regarding any of the elements of our web Privacy Policy, please email us at info@eaglebirdgolf.com or call our Customer Service line at (877) 551 4653.

This website is owned and operated Eagle Bird Golf Supply Inc.

 

1) ORDER ACCEPTANCE

By placing an order with Eagle Bird Golf ("Seller"), Buyers agrees to Seller's Terms and Conditions only. Any other terms and conditions will be considered void. The Terms and Conditions below will supersede any previous terms and conditions.

2) PRICES

(a) All orders are accepted on the basis of prices and terms prevailing at the time of shipment. Prices and terms are subject to change without prior notice. All prices are net, FOB Seller's warehouse.

(b) Seller reserves the right to change specifications, modify product designs, withdraw products or limit order quantities without prior notice.

(c) Seller is not responsible for any typographic or photographic error.

3) PAYMENT TERMS

Seller accepts several methods of payment:

a) Credit card: Visa, Master Card, Amex, Discover.

b) Prepaid: Please mail a Postal Money Order in US Dollar funds. Seller is not responsible for checks lost in the mail. Please do not mail personal checks.

4) FREIGHT

a) All prices are FOB Walnut, CA 91789 and do not include shipping, taxes or duty. Unless otherwise requested, all shipments are delivered by UPS Ground or USPS within the 48 Continental States. Packages to Puerto Rico, Hawaii, Alaska are delivered by USPS priority mail and may require a surcharge depending on actual weight and size of package.

(b) International Orders: Shipping freight for delivery outside the USA is charged at carrier's costs, i.e. the final total of your order cannot be determined until it has been pulled, packed and weighed. Upon Buyer's request, Seller will quote freight before shipping.

5) WARRANTY

a) All goods are covered by a limited warranty to be free of defects in material and workmanship, under normal usage, for a period of 12 (twelve) months from verified date of purchase. Warranty only covers only defective merchandise that are found out of specification, subject to Seller's inspection. During this warranty period, Seller will repair or replace at this sole discretion.

b) Seller's responsibility is limited only to the paid price of the product. In no event shall Seller be liable for any incident, consequential, or special damage or any kind or nature whatsoever including, but not limited to, lost profits or additional costs to dis-assembly clubs.

c) Claims due to improper assembly procedures, product abuse, or products incorrectly fitted to customers are not covered by this warranty. Any attempt to modify or alter Seller's products (e.g. by bending hosel) shall void this warranty.

d) Seller disclaims any warranty regarding merch

Shipping Policy
SHIPPING COSTS (NO HANDLING CHARGES)

All Eagle Bird orders are shipped via UPS Ground, FedEx Ground or USPS Parcel Post, unless otherwise specified. We strive for the best possible combination of price and service for your shipment.

Freight charges to the 48 Continental States are based on the following rate chart:

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Our online shopping system will automatically apply shipping rates based on your order amount and method of choice, allowing you to see the grand total of your order including freight prior to submitting it and obtaining an Order Number.

There is no minimum order amount at Eagle Bird Golf. However, a minimum shipping charge applies from the above chart.

 

Freight for International Orders: Sorry we cannot provide here a chart for shipping to all different countries. International orders (i.e. all countries outside the USA) will be shipped via DHL, TNT or USPS. For international destinations the shopping cart does not include the freight and freight will be manually added upon check-out. Freight will be charged after your order has been packed and weighed and is not based on your order amount.

Upon your request, we can provide you with a freight quotation, please forward to us your firm and specific purchase order to determine the freight.

antability, performance or fitness for purpose. 

e) What products are not covered by Warranty? Package sets, beginner clubs, golf clubhead made of zinc, alloy or aluminum, any closeout and clearance sale golf products.

f) What defects are covered by Warranty? Any breakage or deformation of product as a result of normal use when playing golf. It covers all defects in components, products and workmanship

e) What defects are not covered by Warranty?

 

  • Normal wear and tear.
     

  • Dents anywhere except on the hitting face of a club.
     

  • Shafts broken in the middle of the club.
     

  • Chipped paint.
     

  • Product abuse, loss or theft. Usage in any manner not consistent with its original intent.
     

  • Cracks made from legitimate ball contact are under warranty.
     

  • Any adjustment made to the club in the form of reshafting, loft/lie bending, score line engraving, etc. will void the warranty.
     

  • Seller reserves the right to repair or replace any product at its sole discretion.

6) DAMAGED GOOD OR SHORTAGES

For damages occurring shipping or shortages (missing products in package), Buyer shall contact Seller within 48 hours upon receipt of shipment. Seller will file a claim against shipper. Buyer shall keep all packing material and handover the entire package with packing material and damaged contents to shipping company to process a claim.

7) RETURNS

a) No returns will be accepted without valid cause and only with Seller's prior written authorization. All return shipments must be accompanied with the original invoice.

b) All returns must be shipped freight prepaid.

c) Return of New Items: Buyer may return the merchandise to Seller within 14 (fourteen) days upon delivery of package if the merchandise is in same condition as when shipped. Any non-defective merchandise returned is subject to a 15% restocking fee. Discontinued items, custom bent heads, custom built clubs are not returnable, i.e. all sales are final. To be considered as new, clubheads must have shrink wrapper closed, if skin wrapper is open, ripped or missing, club head cannot be returned.

d) Return of Mis-Shipped Items: Buyer shall inform Seller within 2 days upon delivery about any mis-shipped or missing products. Seller will pay for the freight of the mis-shipped item back to Seller by providing a prepaid return label. In the event the mis-shipped merchandise is not returned to Seller, Buyer will be billed for the replacement order including freight.

8) ADDRESS CORRECTION FEES & OTHER SHIPPING CHARGES

Buyer is responsible to inform Seller correct and complete billing and shipping address when placing order, this applies to all orders, phone orders and written internet orders.
Seller is not responsible for fees charged by UPS, USPS, FedEx or any other shipping company in instance where Buyer provides Seller with incorrect ship to or bill to address information (Street, City, State, Zip Code, etc.). Shipper correction fees will be the responsibility of the Buyer and Buyer will therefore be charged for such fees.

9) BACK ORDERS

We are working hard to avoid back orders but backorders may occasionally occur. We will attempt to inform Buyer about any backordered items before shipping. All back orders will be shipped out as soon as possible, unless cancelled by Buyer prior to shipping. Freight for backorders will be charged.

10) COLLECTION

Buyer shall pay Seller reasonable attorney's fees and any all expenses and costs incurred in the collection of any amounts owed to Seller, should it become necessary for Seller to take action to collect any sums hereunder from Buyer.

11) DISCLAIMER

Clubheads are not advertised, sold or represented to be clones, copies or imitations of any other club or model. Seller disclaims Sec. 2:312 C of the Uniform Commercial Code. All products are sold at their own merits.

12) TRADEMARKS

All trademarks used in this site are the property of the respective trademark owners. 

13) SECURITY POLICY

Eagle Bird Golf’s website is secured by third-party encryption, which allows our visitors to submit information online with the assurance that they are really doing business with Eagle Bird Golf (not an impostor's "spoof " site) and that the information they send (such as credit card numbers, online forms, and financial data) is protected from interception or alteration over the Web.

Our web site uses industry-standard 128-bit Secure Socket Layer (SSL) technology to encrypt sensitive information such as your name, address, and credit card number. Encryption is a process wherein we scramble your order information so it cannot be read by anyone other than Eagle Bird Golf, even if it is wrongly intercepted en route to us. Using a security-enabled browser (Microsoft Internet Explorer or Netscape Navigator, versions 4.06 or greater) will enable Buyer to take advantage of our site's data encryption feature.
Customer's credit card details are encrypted by PayPal and not accessible by Seller, i.e. Seller has no chance to see or review Buyer's card details. For internet orders Seller does not keep, nor save, nor store any Buyer's card details, payments are processed by PayPal, not by Seller.

Eagle Bird Golf wants all of our customers to feel comfortable when they pay for merchandise or services, whether ordered by telephone, fax, or thru internet. If you would feel more comfortable placing your order by phone, please call 818-388-2778 (anywhere in the U.S.) Monday through Friday, from 8:30am to 5:00pm Pacific Standard Time.

 

14) JURISDICTION

The laws of the State of California shall govern the validity, interpretation and performance of this agreement between Seller and Buyer.

Terms & Conditions